FAQ

When can I expect my order?

The average delivery time is 10-15 working days.

Our products are shipped directly from the supplier to you. 

This unique business model allows us to make huge savings on storage and

transport costs and we can offer the products at a lower price than the competition and take care of the shipping costs ourselves.

The expected delivery time has passed. How will I know when to expect my order?


In 99% of cases, orders are delivered within the expected delivery time. 

Unfortunately, it may happen that an order is delayed in the delivery process. 

You can check the status of your order via the following link:

Track & Trace

Have you not received anything 3 days after the expected delivery date? Then please contact us by sending an email to info@dogydine.com.


My order is not complete! How is this possible?


Because we work with different suppliers it is possible that products are shipped separately from each other.

If items are missing from your order you will usually receive them after 2-3 days.

We apologize for the inconvenience.😌

How much are the shipping costs?


The shipping costs of the order we take for own account so you are always entitled to FREE shipping.

*It sometimes happens that we give away a number of FREE items as a promotion.
 To cover the costs we charge 6,95€ for shipping.


I am not satisfied with my order. Can I return it?


Yes, you can return any order within 30 days without reason.

I want to return an item. How do I do this?


If you are not satisfied with your order you can exchange or return it within

30 days after receipt to exchange or return.

Products must be returned in original condition and with labels and tags. The product may not contain any traces of use.

A return shipment must always include Track & Trace code.

The sender is always responsible for the shipment.

If we have received the items returned by you, we will make sure that the

ensure that the purchase amount is credited to your account within 5 working days.

>>Click here to get access to our return policy<<

Can I track my order and where do I find my track and trace code?


On this page >Track and trace> you can

enter your e-mail address and order number to track your package.

The Track and trace doesn't give any information yet. How is this possible?


From the moment your package has arrived at the mail order company, the Track and Trace information is available. Keep in mind that there

take into account that there may be some delay.